Personal Information

We collect information you provide directly to us, such as when you:

• Create an account or make a purchase
• Subscribe to our newsletter or marketing communications
• Contact our customer support
• Participate in surveys, contests, or promotions
• Leave reviews or comments

This may include:

Automatically Collected Information

When you visit our website or use our mobile app, we automatically collect certain information:

• Device information (type, operating system, browser)
• IP address and location data
• Website usage patterns and preferences
• Referral sources and search terms
• Cookies and similar tracking technologies

Payment Information

We collect payment information necessary to process your orders. However, sensitive payment data like credit card numbers are processed by our secure payment partners and are not stored on our servers.

We use the information we collect for various purposes:

Service Provision

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Send order confirmations and shipping updates
• Manage your account and preferences
• Process returns, exchanges, and warranty claims

Communication

• Send promotional emails and marketing communications (with your consent)
• Notify you about new products, services, and offers
• Send important updates about our services or policies
• Respond to your comments, questions, and requests

Improvement and Analytics

• Analyze website usage to improve our services
• Personalize your shopping experience
• Develop new products and features
• Conduct research and analytics
• Monitor and prevent fraud and abuse

Legal Compliance

• Comply with applicable laws and regulations
• Respond to legal requests and prevent harm
• Enforce our terms and policies
• Protect our rights and the rights of others

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our business:

• Payment processors (eSewa, Khalti, banks)
• Shipping and delivery companies
• Cloud hosting and data storage providers
• Email and communication services
• Analytics and marketing platforms

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required by law or if we believe such action is necessary to:

• Comply with legal obligations or court orders
• Protect and defend our rights or property
• Prevent or investigate fraud or security issues
• Protect the safety of our users or the public

With Your Consent

We may share your information for other purposes with your explicit consent or at your direction.

We implement appropriate technical and organizational measures to protect your personal information:

You have certain rights regarding your personal information:

We use cookies and similar tracking technologies to enhance your browsing experience:

Types of Cookies We Use

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. Most browsers allow you to:

• View and delete cookies
• Block cookies from specific sites
• Block third-party cookies
• Clear all cookies when closing the browser

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external services.

Third-Party Integrations

• Payment gateways (eSewa, Khalti, IME Pay)
• Social media platforms
• Analytics services (Google Analytics)
• Customer support tools
• Marketing and advertising platforms

We encourage you to review the privacy policies of any third-party services you interact with through our website.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Retention Periods

• Account information: Until account deletion or 3 years of inactivity
• Order and transaction data: 7 years for tax and legal compliance
• Marketing communications: Until you unsubscribe
• Support tickets: 2 years after resolution
• Website analytics: 26 months

When we no longer need your personal information, we will securely delete or anonymize it.

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

Your information may be transferred to and processed in countries other than Nepal. We ensure appropriate safeguards are in place to protect your information during such transfers.

We only transfer data to countries that provide adequate protection or under appropriate safeguards such as standard contractual clauses.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions about this Privacy Policy or our privacy practices, please contact us: