Warranty Policy
Comprehensive warranty coverage and support for all your technology purchases. Your peace of mind is our commitment.
Genuine Parts Only
Fast Service
Expert Technicians
Warranty Coverage by Category
Detailed warranty information for all product categories
Laptops & Notebooks
Standard: 1-3 Years
Extended: Up to 5 Years
What's Covered
- Manufacturing defects
- Hardware component failures
- Display and keyboard issues
- Battery performance (1st year only)
- Motherboard and processor issues
Exclusions
- Physical damage from drops/spills
- Cosmetic damage
- Software issues
- Unauthorized modifications
Supported Brands:
ASUS
Dell
HP
Lenovo
Acer
MSI
Apple
Desktop Computers
Standard: 1-3 Years
Extended: Up to 5 Years
What's Covered
- All internal components
- Power supply units
- Motherboard failures
- Memory and storage issues
- Graphics card problems
Exclusions
- Physical damage
- Power surge damage
- Dust-related issues
- User-installed components
Supported Brands:
Custom Builds
HP
Dell
ASUS
Lenovo
Monitors & Displays
Standard: 1-3 Years
Extended: Up to 4 Years
What's Covered
- Dead pixel policy (varies by brand)
- Backlight failures
- Color accuracy issues
- Connection port problems
- Stand and adjustment mechanisms
Exclusions
- Physical screen damage
- Burn-in from static images
- Cosmetic scratches
- Pixel defects within tolerance
Supported Brands:
ASUS
Dell
LG
Samsung
Acer
BenQ
HP
Components (CPU, GPU, RAM)
Standard: 1-5 Years
Extended: Varies by Brand
What's Covered
- Manufacturing defects
- Performance degradation
- Overheating issues
- Connection problems
- Firmware issues
Exclusions
- Overclocking damage
- Physical damage
- Liquid damage
- Improper installation damage
Supported Brands:
Intel
AMD
NVIDIA
Corsair
Kingston
Samsung
Accessories & Peripherals
Standard: 6 Months - 2 Years
Extended: Limited
What's Covered
- Button and key functionality
- Sensor accuracy
- Cable and connection issues
- LED/RGB functionality
- Mechanical components
Exclusions
- Normal wear and tear
- Physical damage from use
- Liquid spills
- Key cap wear
Supported Brands:
Logitech
Razer
Corsair
SteelSeries
HyperX
Need Warranty Support?
Our warranty support team is here to help with claims, questions, and service requests
Warranty Hotline
01-4234567 (Ext. 200)
Sunday-Friday: 10AM-7PM
Email Support
warranty@neptechforge.com
24-hour response guarantee