Shipping & Delivery Policy
Last updated: January 15, 2024
Nationwide
All 77 districts
Same Day
Kathmandu Valley
Insured
Up to NPR 100K
Tracking
Real-time updates
We deliver to all 77 districts of Nepal. Delivery timeframes and costs vary by location.
Kathmandu Valley
Same Day / Next Day
Major Cities
2-3 Business Days
Regional Centers
3-5 Business Days
Remote Areas
5-10 Business Days
Standard Delivery
Regular delivery service
- Tracking included
- Insurance up to NPR 50,000
- SMS updates
Express Delivery
Faster delivery option
- Priority handling
- Tracking included
- Insurance up to NPR 100,000
- Call before delivery
Same Day Delivery
Available in Kathmandu Valley
- Order before 2 PM
- Delivery by 8 PM
- Real-time tracking
- Premium insurance
Store Pickup
Collect from our stores
- No delivery charges
- Product demo available
- Instant availability check
- Extended warranty options
Same Day Delivery (Kathmandu Valley)
- • Order before 2:00 PM for same-day delivery
- • Delivery between 4:00 PM - 8:00 PM
- • Available Monday to Saturday
- • Additional charges apply
Express Delivery
- • Kathmandu Valley: Next business day
- • Major cities: 1-2 business days
- • Other areas: 2-3 business days
- • Priority processing and handling
Standard Delivery
- • Kathmandu Valley: 1-2 business days
- • Major cities: 2-3 business days
- • Regional centers: 3-5 business days
- • Remote areas: 5-10 business days
Important Notes
- • Delivery times may be affected by weather conditions, festivals, and strikes
- • Business days exclude Saturdays, Sundays, and public holidays
- • Remote area deliveries may take longer due to transportation limitations
| Delivery Zone | Standard | Express | Same Day | Free Shipping |
|---|---|---|---|---|
| Kathmandu Valley | NPR 200 | NPR 400 | NPR 800 | Above NPR 50,000 |
| Major Cities | NPR 500 | NPR 800 | Not Available | Above NPR 50,000 |
| Regional Centers | NPR 800 | NPR 1,200 | Not Available | Above NPR 75,000 |
| Remote Areas | NPR 1,200 | NPR 2,000 | Not Available | Above NPR 100,000 |
• COD (Cash on Delivery) charges: Additional NPR 100
• Large item surcharge may apply for oversized products
• Installation service charges are separate
Order Confirmation
Orders are confirmed within 30 minutes during business hours
Payment Verification
Payment is verified and processed securely
Inventory Check
Product availability is confirmed from our warehouse
Packaging
Items are carefully packed with protective materials
Dispatch
Order is dispatched with tracking information
Processing Times
- • In-stock items: 2-4 hours
- • Custom builds: 1-2 business days
- • Pre-order items: As per availability date
- • Bulk orders: 1-3 business days
Once your order is dispatched, you'll receive a tracking number via SMS and email.
Track via Website
- • Visit our tracking page
- • Enter your order ID
- • Get real-time updates
SMS Updates
- • Dispatch notification
- • Out for delivery alert
- • Delivery confirmation
Delivery Updates
Our delivery partner will call you 30 minutes before delivery to confirm your availability and provide any special instructions.
Large Items
Items like large monitors, printers, and desktop computers may require special handling:
- • Additional delivery charges may apply
- • Delivery to ground floor only (unless elevator available)
- • Customer assistance may be required for heavy items
- • Installation service available at extra cost
Installation Services
Professional installation available for:
- • Desktop computers and workstations
- • Network equipment and routers
- • Security cameras and systems
- • Home theater setups
- • Software installation and setup
- • Data migration services
- • Network configuration
- • Training and support
Fragile Items
Extra care is taken for fragile electronics:
- • Double-boxed packaging with bubble wrap
- • "Fragile" labels and handling instructions
- • Insurance coverage included
- • Signature required upon delivery
Need Help with Shipping?
Track Your Order
Enter your order ID to get real-time tracking information.